Whatdx

32/1A Srish chandra chowdhury lane 700002, Kolkata

You may reach us through

Email : dipayan@whatdx.com

Alternate email : undefined.santaaaaa@gmail.com

Whatsapp : 8016519293

Regular pricing is 500 300 INR for Indian patients (10 USD for international patients). However, it may vary due to certain factors.

We have no fixed pricing for partner doctors (in case, we refer you to someone). Because, each doctor in our partner network can set his/her own fee. If the doctor wants, he/she can provide the consultation for free as well.

Medical consultation is not a tangible good and therefore not refundable. However, if you are not satisfied with a particular doctor after consultation you should let us know by email or whatsapp.

In certain cases, when you have paid the consultation fees , but unable to view the prescription, you should contact your doctor as soon as possible. We have a transparent system to handle such disputes at the back-end and the issue should be solved without much delay.

If you already have informed your doctor about any payment dispute but he/she did not take any action within 3 days, you may directly contact us also by sending an email to :

undefined.santaaaaa@gmail.com

Mention the following things in your email to speed up your review process.
1. Your name
2. Doctors name
3. Date of consultation date.
4. Transaction ID (optional) : If it was a failed transaction, you may be able to see it in the page where you were redirected immediately after the payment.
5. Your order no (As we use PayTM payment gateway, you should be able to see your order ID from your payTM app → Go to menu → My orders → Find the order details (merchent name should be my skin my choice ) → Get order no. (it starts with ORDS)